]]> At Domestika we are looking for an IT Support Specialist for our Studios in Madrid.

Domestika is one of the largest growing creative communities within the creative industry. It all started as a small but dynamic showcase of creative professionals, designed to help them connect and learn from each other.

Years later, born from this core value, Domestika widened its reach by designing and producing online courses for anyone who wanted to learn and improve professionally with the best teachers. The community has grown to more than 5 million people who are constantly curious and passionate about learning new skills.

What does an IT Support Specialist do at Domestika?
The IT Support Specialist is a service-oriented professional, providing technical support to onsite and remote Domestika employees in an efficient and accurate manner. You will be considered as an IT Support front liner and you will solve technical problems.

• Configuration, installation, and maintenance of desktops, laptops, and mobile devices.
• Helping to ensure business IT software and hardware runs smoothly.
• Overseeing the technical infrastructure of our main studios in Madrid: networking, servers and security and backup systems. You will be in touch with our technology partners.
• Providing first level support to local and remote users.
• Analysis, management and/or escalation of IT-related incidents (Jira Service Desk).
• Walking customers through the problem-solving process.
• Following up with team members, provide feedback and see problems through to resolution.
• Keeping up to date on the latest technologies for the business.
• Working in a multidisciplinary environment and collaborating with other departments.

Requirements:
• Good level of English and Spanish, both spoken and written.
• Excellent communication skills, both written and verbal.
• Strong experience in customer service is essential.
• Excellent software knowledge, including Apple Mac OS and iOS and Android systems.
• Good knowledge of Google Workspaces aka GSuite.
• Good knowledge of networking protocols [+] Ampliar información


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