Empresa: HAYS
Provincia: Madrid
Población: Madrid
Descripción: Leading multinational company – end client – is looking for an IT Support Technical Lead with experience in Abap & PI & Basis for their office in Madrid.

Why is this position needed? New IT Applications Support model organization and new support applications partner to provide the support services. The position is needed to control the support activity on the technical and platform areas, the services provided by our third-party partner are under the established SLA´s, to guarantee the appropriate coordination with other IT areas specially with the projects integration and to be the support contact with business in case technical/platform issues.

Role Mission

Responsible for the supervision of the services provided by our Support Application Provider in the platform and technical areas.
SLA´s keeper for Platform and Technical Areas
High Level escalation point (business or IT matters)
Business IT processes keepers – Core Model´s custodian
Support scope management and evolution
Transition to support – sign off for technical and platform areas
Responsible of the accomplishment of audit requirements
Understand the internal change and release management process. Ensure the coordination among other support teams to minimize the risk of disruption on business activities
Work in coordination with [+] Ampliar información

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