Descripción: We are looking for an Italian and English speaking Transaction Support Agent, to work a 11:00-20:00 Monday to Friday shift. As Customer Service Expert you will be responsible for assisting, …
Requisitos: -1+ year’s of experience in customer service working with different contact channels.
– Availability to work a 11:00-20:00 Mon-Fri shift.
– Fluent Italian and English language skills. Spanish a plus.
– Excellent verbal and written communication skills.
– Solid understanding of Internet Technologies and Microsoft Office.
– Capability to adapt yourself to a multicultural environment.
Ability to work in a very demanding environment with high quality standards.
– Dynamism, resilience and energy to withstand high workloads and stress situations.
– Be focused on the client. Put the customer ahead of any decisions and tasks.
– Be friendly and approachable, and capable of empathizing with the customer and establishing a link beyond the commercial relationship (Fan Connection).
– Be capable of delivering "plus 2" experiences to our customers. Go not one, but two steps beyond expectations.